Privacy policy

Südzucker AG places great importance to the protection of your privacy and your personal data (hereinafter also referred to as "data") as well as the necessary data security and therefore collects, processes and uses your personal data exclusively in accordance with the principles described below and national and European legal regulations, in particular the Telemedia Act and the Federal Data Protection Act.

I. Controller

Controller within the meaning of the General Data Protection Regulation ("GDPR") and other national data protection laws of the member states as well as other data protection regulations is:

Südzucker AG
Maximilianstraße 10
68165 Mannheim
Phone: +49 621 421-0
Fax: +49 621 421-425
E-mail: info@suedzucker.de
Website: www.suedzucker.de


Chairman of the supervisory board: Dr. Hans-Jörg Gebhard
Executive Board: Dr. Niels Pörksen (CEO), Dr. Thomas Kirchberg, Thomas Kölbl, Johann Marihart
Registration court: Magistrates Court Mannheim, Nr. HRB 0042


(hereinafter referred to as „Südzucker“)
If you wish to object to the collection, processing or use of your data by us in accordance with this privacy policy as a whole or for individual measures, you can send your objection by e-mail, fax or letter to the aforementioned contact data or to our data protection officer. You may also receive information on your personal data at any time and free of charge under the contact details mentioned.

II. Data Protection Officer

The data protection officer of the Controller is available at:
Südzucker AG
Data Protection Officer
Maximilianstraße 10
68165 Mannheim
E-mail: datenschutz@suedzucker.de

III. General information on data processing

1. Scope of the processing of personal data
We only process personal data of our users if this is necessary to provide a functional website as well as our contents and services. The processing of personal data of our users takes place regularly only after consent of the user. An exception applies in such cases where prior consent cannot be obtained for substantive reasons and the processing of the data is permitted by legal regulations.
2. Legal basis for the processing of personal data
Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a GDPR serves as the legal basis.
In case of the processing of personal data required for the performance of a contract of which the data subject is a party, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.
Insofar as the processing of personal data is required to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR serves as a legal basis.
If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for processing.
3. Data erasure and storage time
The personal data of the person concerned will be deleted as soon as the purpose of storage ceases to apply. Furthermore, data may be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the Controller is subject. The data will be deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfilment of a contract.

IV. Provision of the website and creation of log files

1. Description and scope of data processing
Every time you visit our website, our system automatically collects data and information from the computer system of the calling computer.
The following data is collected:
(1) Information about the browser type and version used
(2) The user's operating system
(3) The IP address of the user
(4) Date and time of access
(5) Websites from which the user's system reaches our website
(6) Websites accessed by the user's system via our website
(7) The Internet service provider of the user
(8) The time spent on the website
(9) The amount of data sent/transmitted
(10) The geographical origin of the visit
The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.
2. Legal basis for data processing
The legal basis for the temporary storage of data and log files is Art. 6 para. 1 lit. f GDPR.
3. Purpose of data processing
The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. For this the IP address of the user must remain stored for the duration of the session.
The data is stored in log files to ensure the functionality of the website. In addition, the data serves us to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.
Our legitimate interest in data processing pursuant to Art. 6 para. 1 lit. f GDPR also lies in these aforementioned purposes.
4. Duration of storage
The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.
If the data is stored in log files, this is the case after 30 days at the latest. Further storage is possible. In this case, the IP addresses of the users are deleted or distorted, so that an assignment of the calling client is no longer possible.
5. Possibility of objection and/or erasure
The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility of objection on the part of the user.

V. Use of cookies

1. Description and scope of data processing
This website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user's computer system. Cookies cannot run programs or deliver viruses to your computer. If a user calls up a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again. The cookies used by us are deleted again after the end of the browser session, i.e. after closing your browser (so-called "session cookies"). A cookie banner can be dispensed with for this reason, as only technically necessary cookies are set. These cookies do not contain any personal data and therefore do not serve for personal identification.

The following data is stored and transmitted in the cookies:
(1) Language settings
(2) Session information
The following cookies are used by us:

Cookie type Purpose
Session ID A unique ID, which serves to identify the user in the internal login area

2. Legal basis for the data processing
The legal basis for the processing of personal data using technically necessary cookies is Art. 6 para. 1 lit. f GDPR.
3. Purpose of data processing
The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized even after a page change.
The user data collected by technically necessary cookies is not used to create user profiles.
These purposes also include our legitimate interest in the processing of personal data in accordance with Art. 6 para. 1 lit. f GDPR.
4. Duration of storage, possibility of objection and removal
Cookies are stored on the user's end device used in each case and are transmitted from this device to our site. Therefore you as a user have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Cookies already stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for the website, it is possible that not all functions of the website can be used to their full extent.

VI. E-mail contact and contact form

1. Description and scope of data processing
There is a contact form on our website which can be used for electronic contact. If a user takes this opportunity, the data entered in the input mask will be transmitted to us and stored.
Alternatively, it is possible to contact us via the e-mail address provided. In this case, the user's personal data transmitted with the e-mail will be stored.
In this context, the data will not be passed on to third parties. The data is used exclusively for processing the conversation.
2. Legal basis for data processing
The legal basis for the processing of data transmitted in the course of sending an e-mail or via contact form is Art. 6 para. 1 lit. a GDPR. If the e-mail contact aims at the conclusion of a contract, then additional legal basis for the processing is Art. 6 para 1 lit. b GDPR.
3. Purpose of data processing
The processing of the voluntarily provided personal data by e-mail or via the input mask serves us solely for the purpose of processing the establishment of contact or any other necessary measures resulting from this.
4. Duration of storage
The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. For the personal data sent by e-mail or via contact form this is the case when the conversation with the user is finished. The conversation is terminated when it can be inferred from the circumstances that the facts in question have been finally clarified.
5. Possibility of objection and/or erasure
The user has the possibility to revoke his consent to the processing of personal data at any time. In such a case, the conversation cannot continue. The revocation can be made at any time via the contact data under I. and II. as well as under the following e-mail address public.relations@suedzucker.de. See also point XI.
All personal data stored in the course of contacting us will be deleted in this case.

VII. Newsletter

1. Description and scope of data processing
On our website it is possible to apply for an e-mail newsletter. If you register for our newsletter, we will use the data required for this purpose or data provided separately by you to send you our e-mail newsletter in accordance with your consent.
In this context, no data will be passed on to a third party. The data will be used exclusively for sending the newsletter.
2. Legal basis for data processing
The legal basis for the processing of data transmitted in the course of giving consent for the sending of the newsletter is Art. 6 para. 1 lit. a GDPR.
3. Purpose of data processing
The processing of personal data serves us to process and send a newsletter. 
4. Duration of storage
The data will be deleted as soon as they are no longer necessary for the purpose of their collection. For personal data, this is the case if the consent for processing is revoked.
5. Possibility of objection and/or erasure
The user has the possibility to revoke his consent to the processing of personal data at any time. It is possible to unsubscribe from the newsletter at any time and can be done either by calling up the corresponding website, sending a message to us (public.relations@suedzucker.de) or by using the unsubscription link provided for this purpose in the newsletter.
All personal data stored in the course of contacting us will be deleted in this case.

VIII. Career portal

On our website you will find our career portal. The data processing that takes place there is made transparent in the data protection declaration filed in the Careers/Jobs section.

IX. Use of Google Maps

1. Description and scope of data processing
Our website uses the functions of the Google Maps API, provided by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (hereinafter Google), to provide geographical information about our worldwide locations for the visitors of this website.
Through the use of Google Maps and your visit to our website, on which the plug-in Google Maps is used, data is usually collected, processed and stored. By calling up the Google Maps component on our website, Google independently stores cookies via your browser on your computer or mobile device. In addition, Google can save and evaluate your IP address and our website as the starting point for your Google Maps request. For further information on the processing of data by Google, we refer to the data protection information of Google. In order to avoid an unauthorized and uncontrolled data flow from the time of your visit to our website, we implement the integration of the plug-in with a so-called 2-click solution, i.e. Google Maps may only set cookies or receive information about your visit to our website if you have actively clicked on the plug-in to display the map. If you visit our website without confirmation from you using the 2-Click solution, no data is transmitted to Google.
2. Purpose and legal basis for the data processing
By using Google Maps, the functionality of the website is improved. The aforementioned processing purposes are in our legitimate interest (Art. 6 para. 1 lit. f GDPR).
3. Possibility of objection and/or erasure
However, you may object to the collection, storage and use of information by Google at any time with effect for the future by installing the deactivation add-on provided by Google or by adjusting your browser settings so that storage of cookies is not possible. 
Further information and the applicable data protection regulations of the operator can be found at https://www.google.com/intl/de_de/help/terms_maps.html.

X. Rights of the data subject

If your personal data are processed, you are the “data subject” within the meaning of the GDPR and you have the following rights vis-à-vis the Controller:
1. Right to information
You can ask the person in charge to confirm whether personal data concerning you will be processed by us.
If such processing has taken place, you can request the following information from the person responsible:
(1) the purposes for which the personal data are processed;
(2) the categories of personal data being processed;
(3) the recipients or categories of recipients to whom the personal data concerning you have been or are still being disclosed;
(4) the planned duration of the storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage period;
(5) the existence of a right to rectification or deletion of personal data concerning you, a right to limitation of the processing by the person responsible or a right to object to such processing;
(6) the existence of a right of appeal to a supervisory authority.
You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transmission.
To exercise your right to free information, please contact us directly via the contact details in our imprint or contact our data protection officer (see sections I and II).
2. Right to rectification
You have a right of rectification and/or completion vis-à-vis the Controller if the personal data processed concerning you are incorrect or incomplete. The Controller shall make the correction without delay.
3. Right to limitation of processing
Under the following conditions, you may request that the processing of personal data concerning you be restricted:
(1) if you dispute the accuracy of the personal data concerning you for a period that enables the Controller to verify the accuracy of the personal data;
(2) the processing is unlawful and you refuse to delete the personal data and instead request that the use of the personal data be restricted;
(3) the Controller no longer needs the personal data for the purposes of the processing, but you do need them to assert, exercise or defend legal claims, or
(4) if you have filed an objection against the processing pursuant to Art. 21 para. 1 GDPR and it has not yet been determined whether the legitimate reasons of the person responsible outweigh your reasons.
If the processing of personal data concerning you has been restricted, such data may only be processed - apart from being stored - with your consent or for the purpose of asserting, exercising or defending rights or for the protection of the rights of another natural or legal person or on grounds of an important public interest of the Union or a member state.
If the processing restriction has been restricted according to the above conditions, you will be informed by the Controller before the restriction is lifted.
4. Right to erasure
a) Duty to erase
You may request the Controller to delete the personal data relating to you without delay, and the Controller is obliged to delete this data immediately if one of the following reasons applies:
(1) The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
(2) You revoke your consent, on which the processing pursuant to Art. 6 para. 1 lit. a GDPR is based, and there is no other legal ground for the processing.
(3) You object against the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate reasons for the processing, or you file an objection against the processing pursuant to Art. 21 para. 2 GDPR.
(4) The personal data concerning you have been processed unlawfully.
(5) The personal data have to be erased for compliance with a legal obligation in Union or member state law to which the Controller is subject.
(6) The personal data concerning you have been collected in relation to the services offered by the Information Society.

b) Information to third parties
If the Controller has made the personal data concerning you public and is obliged to delete it pursuant to Art. 17 para. 1 GDPR, it shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform Processors who process the personal data, that you as the data subject have requested the deletion of all links to this personal data or of copies or replications of this personal data.

c) Exceptions
The right to cancellation does not apply insofar as the processing is necessary
(1) for exercising the right of freedom of expression and information;
(2) for compliance with a legal obligation which requires processing by Union or member state law to which the Controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller;
(3) for archiving purposes in the public interest, scientific or historical research purposes or for  statistical purposes in accordance with Art. 89 para 1 GDPR in so far as the right referred to under a) is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
(4) for the establishment, exercise or defence of legal claims.
5. Right to information / notification obligation
If you have exercised your right to have the Controller correct, delete or limit the processing, it is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this correction or deletion of the data or restriction on processing, unless this proves impossible or involves a disproportionate effort.
You as data subject shall have the right to be informed of such recipients.
6. Right to data transferability
You have the right to receive the personal data concerning you that you have provided to Controller in a structured, common and machine-readable format. In addition, you have the right to pass this data on to another Controller without hindrance by the Controller to whom the personal data was provided, provided that
(1) processing is based on consent pursuant to Art. 6 para. 1 lit. a GDPR and
(2) processing is carried out by means of automated methods.
In exercising this right, you also have the right to request that the personal data concerning you be transferred directly from one Controller to another Controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.
The right to transferability shall not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority conferred on the Controller.
7. Right to object
You have the right to object at any time to the processing of your personal data in accordance with Art. 6 para 1 lit. e or f of the GDPR for reasons arising from your particular situation.
The data controller no longer processes the personal data concerning you, unless he can prove compelling reasons worthy of protection for the processing, which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
8. Right to revoke the consent
You have the right to revoke your consent to the data processing at any time. The revocation of consent shall not affect the legality of the processing carried out on the basis of the consent until revocation.
9. Right of appeal to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right of appeal to a supervisory authority, in particular in the member state where you reside, work or suspect of infringement, if you believe that the processing of personal data concerning you is contrary to the GDPR.
The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR.
The data protection authority responsible for us is
Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg,
official address:
Königstraße 10a
70173 Stuttgart
Deutschland
postal address:
Postfach 10 29 32
70025 Stuttgart
Deutschland
Further information to be found at www.baden-wuerttemberg.datenschutz.de.

XI.  Use of contact forms/e-mail

You can contact us at any time using the e-mail address  provided. The personal data provided will be collected, processed and used exclusively for processing your inquiry.

XII.  Links to other websites

This declaration on data protection applies exclusively to the web presence of Südzucker. The Internet pages in this website may contain links to the Internet pages of third parties. Our Privacy Policy does not extend to these Internet pages. When you leave the website or e-store, we recommend that you carefully read Privacy Policies of every website that collects personal data.

XIII. Security

We take the necessary security measures to protect your personal data from unlawful or unintentional access or deletion, alteration or loss as well as against unauthorized disclosure. We encrypt your data during transmission via our website and use so-called SSL connections (Secure Socket Layer). We protect our website and our other systems and personal data through appropriate technical and organizational measures, in particular against loss, destruction, unauthorized access, modification or disclosure to third parties.

XIV. Availability and changes

You can view this privacy policy at www.suedzucker.de/en. You can also save or print out this data protection declaration by using the corresponding functions of your browser.

We reserve the right to change this data protection declaration from time to time or to adapt it to legal requirements and therefore ask you to inform yourself of the current data protection regulations every time you visit our website.

Version: 2.0 [February 2020]